Terms & Conditions

TERMS & CONDITIONS

ACCESS

You may access and use any part of the Troll website only if you agree to be bound by the terms and conditions set forth below. If you do not accept these terms and conditions do not proceed any further and do not use this site. Some services or information provided through the Troll website may be subject to additional terms and conditions as indicated in connection with registering for and using such services.

Use of the Troll website is solely at Troll Outdoors' discretion, and Troll reserves the right to prohibit anyone from accessing, browsing, supplying information to or downloading information from the Troll website.

USE OF MATERIAL

Trolluk.com is protected under copyright laws and international conventions. The names of Troll Outdoors' products and services in the pages are Troll Outdoors' trademarks. Troll grants you a non-exclusive, non-transferable and limited license that may not be sub-licensed to browse the Troll web site and use the Troll web site as follows:

Apart from any fair dealing for the purposes of private study, or criticism or review, as permitted under the UK Copyright Designs and Patents Act, 1988, no part of Troll Outdoors' web site pages may be reproduced anywhere, in any medium, or transmitted (including retransmission) in any form or by any means to, or stored in any other web site or in any form of retrieval system other than for the purpose of review and consideration of the information contained on the pages for the purposes of informing the decision to purchase or otherwise a Troll product or service.

For all other purposes whatsoever prior permission, in writing, must be obtained from Troll to use the information on these pages. The provision of such information does not bestow any rights whatsoever to the user to use the information for commercial, business or pecuniary gain other than through the purchase of the applicable and related Troll product or service.

DATA PROTECTION

Troll shall at all times comply with the provisions and obligations imposed by the Data Protection Act 1984 and the Data Protection Act 1998 and the Data protection principles together with any subsequent re-enactment or amendment thereto in storing and processing personal data provided by users of web site. All personal data acquired by Troll from a user shall be disclosed to that user on written (not email) request. Troll acknowledges and shall comply with the Data Protection Principles contained within the Data Protection Act 1984 or the Data Protection Act 1998 (whichever shall be in force or shall apply).

TRADEMARKS AND BRAND NAMES

Troll and the various Troll product names and services displayed on the Troll web site are trading styles, brand names and trademarks of Troll Outdoors. Other words, icons, symbols, devices and logos appearing on Troll web site and its pages may be the trademarks of other legal entities or individuals. All such trademarks are acknowledged by Troll.

LINKING TO THIS SITE

Troll is prepared to consider granting consent on merit to requests from third parties to create a link from another web site or web site page to certain pages on the Troll web site. Such consent is required. You may freely create and use ‘Bookmark’ links to unrestricted Web pages on the Troll web site in your web browser.

WEBSITE SERVICE INTERRUPTION

Troll makes every effort to keep the Troll web site operational. However, certain technical difficulties may, from time to time, result in temporary service interruptions. The user agrees not to hold Troll liable for any of the consequences of such interruptions.

LIMITATIONS OF LIABILITY

The Troll web site is provided “AS IS”, without warranty of any kind. Troll assumes no responsibility for any damage or loss caused by material included in the pages or modification of the material, or for damages caused by inability to use or access the pages. Troll reserves the right to revise the pages or withdraw access to them at its discretion. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT OF TROLL OUTDOORS' WEB SITE. TROLLSHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SERVICE, EVEN IF DEXSHELL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF TROLLWOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

CANCELLATIONS AND CHANGES TO YOUR ORDER

If you wish to change or cancel an order please contact us on 015242 87287 between 9am and 5:30pm Monday to Friday within the same weekday of placing your order (including evening or weekend before). Please have the order number and date the order was placed to hand. Alternatively you can email us on trollsupport@team-ark.com

PRODUCT RETURNS AND REFUNDS

If you have already received your order and want to return back to us, you need to contact us within 30 days of receiving the product by emailing trollsupport@team-ark.com. You would need to ensure the product is in a resalable condition. The cost of return will be at your own expense, unless the product was received faulty or product is incorrect to your order. A full refund less any carriage cost if applicable will then be provided on receiving back the product.

We accept returns of all unused products, within 30 days of the date of purchase. This means you can return climbing safety equipment however this must be in original packaging and strictly unused. All equipment is checked thoroughly before being refunded or exchanged.

In the unlikely event that there is a manufacturing fault with your order within the first 12 months, please send an email to trollsupport@team-ark.com with description of the problem, date order placed and internet order number. We will provide you with a choice of a full refund or replacement after we have received back and inspected the product from your order.

Please ensure that any used 'faulty' goods must be returned to us in a clean/fresh and dry condition before they can be sent back to us for inspection.