We want you to love your gear, but we understand that sometimes things don’t work out. If you need to send something back, our returns process is simple and straightforward. Please read the details below to make sure your return goes smoothly.
If you’ve changed your mind after receiving your order, no problem! You can return your items within 14 days of delivery.
To qualify for a return, items must be:
In the same condition as when received
Unused and unworn
Returned with all original labels, tags, and packaging intact
We’re happy to accept returns on climbing safety equipment and hardware, but because these are personal protective equipment (PPE) items, we have to be extra careful. All products must be returned exactly as received — unused, unmarked, and in original packaging with all labels and tags attached.
If there’s any sign of use or alteration, we won’t be able to accept the return. All PPE returns must reach us within 14 days of delivery.
Please send your items to the address below and include a note with your name, order number, and contact details so we can identify your return:
Troll Returns
OMM Centre
315 Health Club
Mannin Road
Lancaster
LA1 3PE
Return shipping costs are the customer’s responsibility.
Make sure your items are securely packaged, as they remain your responsibility until we receive them.
We recommend using a tracked and insured postal service for your peace of mind.
If you have any questions, returns related or otherwise! Please get in touch with us at: support@trolluk.com
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